FAQ (Frequently Asked Questions)

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1. About PacSet and Purchasing a Tour (pricing, tour details, flights, etc.)

Q. Do I need a passport in order to sign-up?
Q. Are your prices listed per person or for two people? You mention double occupancy, it's kind of confusing!
Q. Do I need to know any Japanese to go?
Q. I'm traveling alone, is that okay?
Q. Can I extend my tour or combine tours?
Q. Can I join just part of a tour or arrange my own accommodations?
Q. What are your tours like?
Q.Where do your tours depart from?
Q. Does the tour price include food?
Q. How many people have to sign up for a tour to go?
Q. What happens if a tour doesn't go, and when will I find out?
Q. What is your payment plan all about?
Q. For the payment plan, can I pay more than the stated amount each month?
Q. When is final payment due?
Q. How do hotel room assignments work? Can I choose who I room with?
Q. Is it possible to get a room for three people or more?
Q. It's 6 months before the tour! Why don't you have the flight times for the tour yet?!?!
Q. Hey, didn't you guys work for other company at one point?
Q. Anything else I should know about touring with PacSet?

2. Insurance, Rules, and Restrictions

Q. What is your cancellation/refund policy?
Q. What kind of forms do I need to fill out to go on a tour?
Q. What's this about travel insurance?
Q. So, what do I need to travel anyways?
Q. What is a photo/video waiver and why do I have to fill it out?
Q. I'm under 18 years of age, does that mean I can't go to Japan?

3. Preparing to Tour (budgeting, packing, medication, food, etc.)

Q. How should I prepare for the tour?
Q. Can I bring my medicine/prescriptions into Japan?
Q. I'm allergic to.../Have dietary restrictions.../Don't like to eat...
Q. As a vegetarian, will I have a lot of food options? What about as a vegan?
Q. Cash or credit?
Q. So what SHOULD I bring for money?
Q. Where can I find traveler's checks, and what if I can't get them?
Q. When should I be at the airport?
Q. What happens if I miss my flight?
Q. How much should I budget?
Q. Why can't we receive a PDF of the tour guidebook before the tour?
Q. What are some of the things we can't bring to Japan?
Q. Google told me that the dollar is worth THIS much yen, but no one will sell yen to me for that rate. What gives?

4. Miscellaneous

Q. DUDE I heard that Japan is, like, REALLY HIGH TECH… there's wi-fi everywhere, right?
Q. So...what about cellphones?
Q. Can we do laundry on tour? I need clean clothes!
Q. Can I wear my cosplay?
Q. Where are all of the weird vending machines...?
Q. Isn't Japan just like what I see on TV and/or anime?
Q. Can you get me tickets to this concert/show/etc.?


  • email: info [at] pacsettours.com
    tel: +1.310.218.3816
    hours: Mon-Fri 9am-6pm PST
    (closed during major holidays)
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