FAQ (Frequently Asked Questions)
1. About PacSet and Purchasing a Tour (pricing, tour details, flights, etc.)
- All payments are due by the 20th of each month and will be billed to you via e-mail on the 10th.
- If payments are late and you do not notify PacSet of the delay by phone or e-mail, an overdue payment fee of 10% the payment amount (amount of the single payment, not the whole tour) will be automatically be charged.
- Customers that opt for the payment plan and stop making payments for a tour that is confirmed will not receive a refund of their deposit, even if a deposit refund is available under the general PacSet refund terms.
If you have any questions about the payment plan, please don’t hesitate to e-mail or call us!
If you are worried about the price of your domestic connecting flight, don’t – industry insiders have said again and again that it’s best to purchase domestic connecting flights closer to the dates of travel. The best prices you’ll get 9 months before the tour won’t be nearly as good as the ones you’ll get about 2-3 months out.
2. Insurance, Rules, and Restrictions
3. Preparing to Tour (budgeting, packing, medication, food, etc.)
- Sleep on the plane ride to Japan. Even if you think it’s impossible to sleep, even if you’ve never slept on a flight before, you will want to at least attempt a nap on the flight over. Otherwise, your body will hate you when you arrive in Japan. Trust me.
- On that same note: take vitamins (especially C!) while traveling and drink lots of water. It’ll help TONS.
- Pack wisely. If you’re planning on buying lots of stuff, leave room in your suitcase. If your tour involves a lot of cross-country traveling and multiple destinations, pack light and ship a bag of stuff to the airport ahead of time if you need to.
Another note about health…
When people travel abroad, they sometimes rediscover old allergies that they thought went away. Even if you think you’ll be okay, if you have any allergy history, bring some medicine you can take just in case.
If you use medications involving a syringe (epi-pen, insulin, etc.) or you use a CPAP machine, you will need to apply for an import certificate (“Yakkan Shoumei”) before entering Japan. Likewise, if you will be bringing any limited narcotics (morphine, codeine, oxycodone, pethidine, hydrocodone) into Japan, you will need to apply for permission. PacSet can supply you with all the forms you’ll need for these purposes; just ask. Please make sure to apply for these forms at least a month before the tour.
Finally: import of any hard drugs, cannabis (marijuana), ephedrine, or pseudo-ephedrine (found in the old version of Sudafed and other over-the-counter sinus medicines) is prohibited in all cases. PacSet does NOT accept responsibility for care of your medicines and cannot be held liable if you are denied entry into Japan. We recommend reading this page for more information, and contacting your local Consulate directly if you’re unsure.
Another note on this one: If you bring a credit card and/or debit card to Japan, you must let your bank know you are traveling abroad. If not, they’re likely to lock your account for security purposes (since thieves usually try using numbers they steal in other countries). Also, if you need extra cash on the fly, all Japanese post offices and Seven Eleven stores have ATMs that can take foreign debit cards. Note that hours are limited for post office ATMs.
For food, we recommend about $50USD/day for all meals and snacks along the way. We try to eat inexpensively on tour because the cheap hole in the wall places are amazing. Some meals on your tour may be included; please refer to your itinerary.
Japan’s wi-fi infrastructure is, sadly, not what it is in the USA. Most wi-fi is subscription only, and hotels still ask people to connect their machines to the net with LAN cables – no, seriously. Keeping that in mind, you’ll want to make sure you have a jack for LAN on your computer (if you bring it). If you cannot go without wi-fi, we suggest renting a wi-fi cell router for pickup at the airport. You can reserve them in advance.
They are working on adding more free wi-fi hotspots though, so please read this page for more information on where they exist and how to access it.
One of the places you can rent a SIM card or cellphone from is Softbank, which you will pickup at the airport. Reserve this at least a few days before your trip, and let us know if you need assistance!
Important: if you need to visit a Coin Laundromat on tour, please let us know as early as possible so we can make the proper arrangements.