Welcome Aboard!

Thank you for signing up for a trip! We will get back to you as soon as we can; but keep in mind that if you are signing up on the weekend or a holiday, we may not get back to you until the next business day. Rest assured, your sign up has been received! ^_^

If you don’t hear back from us within two days, please e-mail us directly at info [at] pacsettours.com or call 310-218-3816 between 9am-6pm Pacific, Monday-Friday.

What Next?

If your trip is more than a year away/you’re using SPOTHOLDER: You will be e-mailed when the final trip price is announced. At that time, you will be asked if you want to stick with the trip, switch, or get a refund. Please do not e-mail to ask us for a more detailed price estimate; we really don’t have one!

If it’s still a few months until the trip deadline, Things will be a bit quiet on our end since it is still quite some time until the trip. If it isn’t, you’ll be hearing from us a lot more! As always, if you have any questions, you can always e-mail info[at]pacsettours.com.

Stuff you should do NOW

  • • If you have a Microsoft e-mail (hotmail, msn, live.com, etc.), we strongly suggest that you include “pacsettours.com” in your trusted sender list, but even then, their servers have lost our e-mails regularly. If you have an alternative e-mail, send it on to us!
  • • Don’t forget to save for meals, personal expenses, and an optional tour guide gratuity. We recommend budgeting ~$40/day for meals, and 4%-9% of the tour cost for gratuity.
  • • If you don’t have a passport yet, apply for one! We strongly suggest applying at least three months in advance or expediting it if you apply later.
  • • Come say hi! We’re on Twitter, FaceBook, Instagram, and Tumblr.
  • • Feel free to also read through our FAQ on the website to help prepare you for the tour. Do read our Policy page if you haven’t already! https://pacsettours.com/policy/

    • Once we get closer to the tour dates, we will be sending you pre-departure information.

    Should I buy my flight yet?

    Not yet! We will send out an e-mail when the tour is “confirmed” – which means it’s safe to buy flights. If a tour already has a “confirmed” mark next to the tour price, go for it.

    The schedule from here

    AT THIS TIME: THIS HAPPENS:
    4 months before departure Trip status updates e-mailed to participants
    1 month before tour deadline Final invoices for those not on the payment plan will be sent out around this time
    Tour deadline All payments due for customers not on a monthly payment plan. Last day for cancellations, please review our refund policy.
    2 months before departure/post deadline Confirmation of Japan flights and hotels e-mailed out; any requested connecting flights are priced and issued.
    1.5 months before departure First pre-departure e-mails sent out; surveys for special tour requests mailed.
    1 month before departure All special requests due. Scan of passport page due – NO EXCEPTIONS.
    Week before departure Final pre-departure info sent out!

    Again, please do not hesitate to contact us if you have any questions or concerns. Should you need an extension on your payment, please let us know as soon as possible. Thank you again, we’re happy to have you with us!

    Our responses can sometimes end up in your spam box, so make sure to add info[at]pacsettours.com to your Contacts list!

    Thank you!

    • email: info [at] pacsettours.com
      tel: +1.310.218.3816
      hours: Mon-Fri 9am-6pm PST
      (closed during major holidays)
      CST#2107554-40
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